Services
Solving Complex problems demands a deep understanding of Business process & strategy, not just software
Holistic end-to-end solutions
Smoothworks Services
Business Improvement begins with looking at your business, not software – otherwise you will never understand the problems, nor come to the right solutions. Our holistic solutions help uncover:
- how your business runs now
- what your major pain points are
- where you want to be 5 years from now. This may be working less, being more profitable, or even selling your business – this part is up to you
- what improvements need to be made to get you there
- the right software solution to support this process
Holistic end-to-end solutions
Smoothworks Services
Business Improvement begins with looking at your business, not software – otherwise you will never understand the problems, nor come to the right solutions. Our holistic solutions help uncover:
- how your business runs now
- what your major pain points are
- where you want to be 5 years from now. This may be working less, being more profitable, or even selling your business – this part is up to you
- what improvements need to be made to get you there
- the right software solution to support this process
Delivery Roadmap
It is essential that we truly understand you and your business. Our team will interview key people in your business to map out and document, in detail, your existing processes.
This allows us to understand how your business works and to identify your bottlenecks.
We will provide you with an in-depth Business Requirements document that outlines the gaps between where you are, and where you want your business to be.
This covers both process improvements and broad software initiatives that could improve your efficiencies and reduce waste so your business performs better, and runs more smoothly.
Our software team will conduct a software workshop with you. This allows us to identify and agree upon what is required to make the software solution work for your business.
This is about making the software work for you, not the other way around. We will never recommend a solution that isn't going to make your life easier. This is about tailoring a solution to your needs.
Our team will produce a specification that outlines what the software will do and exactly how much it will cost. This fixed quote includes both the technical solution and the training. There are no hidden costs or fees.
During the implementation stage. our team will configure the software to work as needed.
We will require information specific to your business - including parts, and vendor and customer lists to complete the customisation.
We will train you and your team on-site at your factory, to ensure everyone understands how to use the software solution, and to assist with change management. This will include hands-on training for your floor staff so they can understand the new systems and processes while they work.
We understand that changing processes is not always easy. We will do everything we can to make the transition as smooth as possible and will provide phone and remote support where needed.